Osta guarantees
Osta is trust
Whether you're preparing your dream apartment for your wedding or want a comfortable, well-kept home — we guarantee the work from start to finish.
a one-month warranty
Work is handed over the way you want it
If the work isn't as agreed or you're not happy with it, Osta makes the provider come back and fix it until you're satisfied — and in projects no stage closes without your approval.
How do you use it? Work not as agreed? File a complaint from the order page, and in a project reject the stage handover with your reason — the Osta team follows up until the provider fixes it.
Top quality at the lowest price
The Osta team negotiates the lowest price with craftsmen and companies, and you see the price before you confirm. If anyone overcharges you, complain and we'll refund part of your money.
How do you use it? From the order page: "Overcharged? Complain". We review the complaint, and if you're in the right the compensation goes back to your Osta wallet.
Every pound goes through the app
Any amount or price increase must appear in the app for you to approve. Don't pay any money outside the app — and if someone asks you to, tell us right away so we can protect your rights.
How do you use it? You pay exactly the amount shown in the app — online or cash. Any increase must reach you as an offer you approve. Someone asked you for money outside it? "Report it" from the order page.
Professional companies and craftsmen
Osta partners with vetted professional companies and technicians and brings them the work to deliver at the highest quality — and we're accountable to you.
How do you use it? Before you confirm, you see who the provider is and their rating — a technician, a company or an engineer — and Osta is accountable to you for the work.
A quality team reviews the work
Osta's quality team reviews the work and every complaint is taken seriously. We encourage you to share your opinion and complain about anything — your voice is what makes the service better.
How do you use it? After every job, rate the provider and complain about anything, however small. Every complaint gets a number and follow-up until it's closed.
Warranty after handover
If a defect appears during the warranty period, the provider comes back and fixes it at no cost — request a revisit from the order page.
How do you use it? From the completed order page: "Request a revisit" while the warranty is valid — at no extra charge to you.
The legal details of the warranty, cancellation and refunds are in the Terms of use.